1. Tickets are for the advertised festival (hereafter the “Festival”). These terms and conditions govern the relationship between the Ticket purchaser, the premises licence holders (where applicable) (the “Premises Licence Holder”) and the organisers (hereafter the “Organisers”).

2. Tickets are non-refundable non-transferable.

3. The artist and performer line-up and all billed attractions are subject to change at any time without notice.

4. The Organisers reserve the right to:

• (a) refuse admission in any circumstances;
• (b) evict any person breaching the terms and conditions of entry, committing a criminal offence, behaving in a disorderly manner or in a way that has an adverse effect on public safety, or behaving in an anti-social manner or in a way that causes a public nuisance;
• (c) evict all members of any group of persons where that group is behaving in a persistent anti-social manner;
• (d) in order to facilitate the security, safety and comfort of all guests the Organisers may refuse entry to ticket holders who attempt to enter the licenced Festival site, or any surrounding land used by the Festival (including car parks) that constitutes the Festival footprint, (hereafter the “Festival Site”) with contraband goods and / or prohibited articles.

5. Admission is at ticket holder’s own risk. The Organisers and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.

6. Duplicate tickets will not be issued for lost or stolen tickets.

7. Tickets are only valid when purchased from official agents. Tickets bought from other sources will be refused admission.

8. Tickets are personalised to the named ticket holder and may not be:

• (a) sold or transferred to another person; or
• (b) used by any person for promotional purposes, including as a prize or other reward in a competition or lottery, except with the prior written permission of the Organsiers;
• (c) purchased by an agent on behalf of his or her principal.

9. Where a ticket has been obtained in breach of clause 8, the obligations of the Organisers in relation to the ticket will cease to have effect immediately, in particular:

• (a) any person presenting the ticket may be refused entrance to, or removed without notice from the Festival;
• (b) the ticket may be confiscated and there shall be no obligation on the Organisers to refund any monies paid for the ticket.

10. Ticket holders may not use photographic, recording or filming equipment on the Festival Site for commercial gain without the Organiser’s prior written consent:

• (a) a person may be denied entry to, or removed from the Festival if they are in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if they take any photograph, film, sound recording or broadcast of anything occurring inside the Festival for commercial gain.
• (b) a person may enter the Festival with equipment referred to in clause 10(a) above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but that person may still be removed in accordance with clause 10(a) above if they use or attempt to use that device for commercial gain.

11. Tickets cannot be used as part of any advertising, endorsement, sponsorship, marketing, media campaign, sales promotion, staff reward programme or used in any competition whether commercial or non-commercial without prior written permission of the Organisers.

12. Commercial, promotional and trading activities (including but not limited to ambush marketing, sponsored or paid for social media posts, brand influencing and/or unauthorised filming) are not permitted on the Festival without express prior written permission of the Organisers.

13. The marks of the Festival and the Festival logo may not be used without the express written permission of the Organisers.

14. Notwithstanding the foregoing, the Organisers reserve the right to charge a fee at its discretion for any commercial activity (including filming, photography, recording or posting, tagging or linking to branded material) which originates on the Festival or referencing the Festival’s logo or marks in relation to third party brands, services or products, and to evict any person(s) conducting any commercial activity in contravention of the terms and conditions of sale and entry. In order to maintain security and safety at the Festival, images of ticket(s) and pass(es) or other accreditation posted on social media may result in that ticket(s) and/or pass(es) being cancelled and no refund can be made in such circumstances.

15. As a condition of sale the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other communication to the public in any medium and/or for any video, DVD or similar or any projection or digital mapping as part of the audience, and/or by any CCTV cameras and recordings operated by or on behalf of and made by or on behalf of the Organisers for public safety and security purposes.

16. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to the Festival Site or may be removed from the Festival. For security purposes this ticket remains the property of the Organisers at all times and all wristbands issued by the Organisers remain the property of the Organisers at all times.

17. Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer , legal guardian or other adult entrusted with the care of that child) who accepts full responsibility for all under 16s attending under their supervision.

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